Teams - Forwarding Calls to a Call Group Tutorial

In this video, you will learn how to forward calls to a call group in Microsoft Teams.
By creating a call group, you can easily handle multiple phone calls.
Access the settings and select the Calls menu.
From there, click on Call group in the Also ring menu.
Choose the people in your organization who will be able to handle the calls, even if they don't have the option and dial plan in Teams.
You can decide how the calls should be made - either all at the same time or in a specific order.
If no one answers, the call will be forwarded to your voicemail.
You can also use your call group in case of non-response.
Once your call group is created, you can change it at any time.
This tutorial will help you efficiently manage incoming calls in Microsoft Teams.

1:32
766 views

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Teams - Making Phone Calls

In this video, you will learn about making phone calls using Microsoft Teams.
The video covers various features such as making and receiving calls from your computer or phone, putting calls on hold, muting your microphone, inviting others to a call, managing participants, and transferring calls to colleagues.
This will help you improve your knowledge and proficiency in making phone calls using Microsoft Teams.

1:37
893 views

Teams - Receiving Phone Calls

In this video, you will learn about receiving phone calls in Microsoft Teams.
The video covers how to receive calls directly in Teams, with the notification window displaying the caller's number or name if it's in your contact list.
If you have the mobile application installed, you can also receive calls on your smartphone and answer them on either your smartphone or computer.
If you don't want to answer a call, you can reject it, and it will be transferred directly to your voicemail.
To answer a call, simply click on the window to accept the call and connect.
This tutorial will help you effectively manage incoming calls in Microsoft Teams.

0:44
756 views

Teams - Transferring a Call

In this video, you will learn about transferring a call using Microsoft 365. The video covers two ways to forward a call:
with or without consultation.
You can transfer the call by clicking on the three little dots during communication and selecting "Forward." Then, enter the number or select the contact to whom you want to transfer the call.
You also have the option to forward the call to their work email.
If you want to consult the recipient first, select "Consult" and then transfer.
You can send a written message or call the recipient directly.
After announcing the transfer, you can either stop the communication and use the first method to transfer the call or click the "Transfer" button to end your call and automatically start the transfer call.
If the transfer cannot be made, the caller will be redirected to the email of the person you wanted to reach.
This tutorial will help you efficiently transfer calls using Microsoft 365, improving your communication skills.

1:41
767 views

Teams - Ringing Another Number Simultaneously

In this video, you will learn how to ring another number simultaneously using Microsoft Teams.
The video covers the steps to set up your calls to ring on another phone or contact when a new call arrives.
This feature is useful when you work from home and want to choose whether to handle the call with Teams or on another device.
By following the instructions in the video, you can easily configure the settings to ring a new number or contact each time you make a new call.
This will help you manage your calls effectively and ensure that you never miss an important call.

0:54
708 views

Teams - Receiving Phone Calls on the Mobile Application

In this video, you will learn about receiving phone calls on the mobile application.
The video covers how to manage your calls on the Teams mobile application, including accessing call history, voicemail, and making calls.
You can receive mobile calls even when you're away from your computer by launching Teams on your smartphone.
You have the option to answer calls on your computer or smartphone.
The video also demonstrates how to access call settings on your smartphone.
This will help you stay connected and manage your calls on the go.

1:01
807 views

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Microsoft Teams Video Training – Intermediate

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