Teams - Transferring a Call Tutorial

In this video, you will learn about transferring a call using Microsoft 365. The video covers two ways to forward a call:
with or without consultation.
You can transfer the call by clicking on the three little dots during communication and selecting "Forward." Then, enter the number or select the contact to whom you want to transfer the call.
You also have the option to forward the call to their work email.
If you want to consult the recipient first, select "Consult" and then transfer.
You can send a written message or call the recipient directly.
After announcing the transfer, you can either stop the communication and use the first method to transfer the call or click the "Transfer" button to end your call and automatically start the transfer call.
If the transfer cannot be made, the caller will be redirected to the email of the person you wanted to reach.
This tutorial will help you efficiently transfer calls using Microsoft 365, improving your communication skills.

1:41
768 views

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Teams - Forwarding Calls to Another Phone Number

In this video, you will learn how to forward calls to another phone number.
The video covers the steps to enable call forwarding, including accessing the settings, selecting the Calls menu, and choosing the option to transfer calls.
You can then enter a new number or search for a contact to forward your calls to.
This feature is useful when you are on vacation or someone else needs to handle your calls.
By following these steps, you can easily set up call forwarding and ensure that all your calls are automatically redirected to the destination of your choice.
This tutorial will help you efficiently manage your calls and ensure that you never miss an important message.

0:46
813 views

Teams - Forwarding Calls to a Call Group

In this video, you will learn how to forward calls to a call group in Microsoft Teams.
By creating a call group, you can easily handle multiple phone calls.
Access the settings and select the Calls menu.
From there, click on Call group in the Also ring menu.
Choose the people in your organization who will be able to handle the calls, even if they don't have the option and dial plan in Teams.
You can decide how the calls should be made - either all at the same time or in a specific order.
If no one answers, the call will be forwarded to your voicemail.
You can also use your call group in case of non-response.
Once your call group is created, you can change it at any time.
This tutorial will help you efficiently manage incoming calls in Microsoft Teams.

1:32
766 views

Teams - Turning Off Call Forwarding

In this video, you will learn about turning off call forwarding in Microsoft 365. The video covers the steps to disable call forwarding and provides a tutorial for easy understanding.
This will help you manage your call settings effectively and ensure that calls are not forwarded when not needed.

0:50
674 views

Teams - Receiving Phone Calls

In this video, you will learn about receiving phone calls in Microsoft Teams.
The video covers how to receive calls directly in Teams, with the notification window displaying the caller's number or name if it's in your contact list.
If you have the mobile application installed, you can also receive calls on your smartphone and answer them on either your smartphone or computer.
If you don't want to answer a call, you can reject it, and it will be transferred directly to your voicemail.
To answer a call, simply click on the window to accept the call and connect.
This tutorial will help you effectively manage incoming calls in Microsoft Teams.

0:44
756 views

Teams - Making Phone Calls

In this video, you will learn about making phone calls using Microsoft Teams.
The video covers various features such as making and receiving calls from your computer or phone, putting calls on hold, muting your microphone, inviting others to a call, managing participants, and transferring calls to colleagues.
This will help you improve your knowledge and proficiency in making phone calls using Microsoft Teams.

1:37
893 views

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Microsoft Teams Video Training – Intermediate

Through a logical progression of video tutorials, discover the intermediate features of Microsoft Teams: Managing phone calls, organizing large-scale events and optimizing open discussions in meetings...

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